Pickup & delivery

Turn on pickup

1. Go to Pickup.
2. Toggle Enable Pickup on and confirm ("Are you sure you want to enable pickup?").
3. Once enabled, set it up for each location:
   • Locations — under Select Locations, choose which of your locations offer pickup.
   • Hours — set the hours during which customers can place pickup orders.
   • Instruction — add a note telling customers how/where to collect (per location).

Customers can now choose Pickup on your Ordering Link. Toggle Enable Pickup off (and confirm) to stop taking pickup orders.

If you don't have permission, you'll see "You are not authorized to update pickup settings" — ask an admin on your account.

Turn on delivery

1. Go to Delivery.
2. Toggle Enable Delivery on and confirm ("Are you sure you want to enable delivery?").
3. Once enabled, set it up for each location:
   • Locations — under Select Locations, choose which locations deliver.
   • Delivery distance/fees — set how far you deliver and what it costs (see the next section).
   • Hours — set the hours during which customers can place delivery orders.
   • Instruction — add any delivery note for customers.

Toggle Enable Delivery off (and confirm) to stop taking delivery orders.

Set your delivery distance and fees

In the Delivery distance/fees card, "Define your delivery radius and set fees based on distance." Set this per location using the location tabs at the top.

1. Maximum distance (in kilometres) — how far you'll deliver from that store (e.g. 25). A map shows the delivery radius. Customers outside this distance can't place a delivery order to that location.
2. Under Delivery fees, set a fee for each distance band. Each row has:
   • From (in kilometres) — the first band always starts at 0.
   • To (in kilometres) — the end of the band (the last band ends at your maximum distance).
   • Amount — the fee in Naira (₦) for that band.
3. Click Add delivery fee range to add another band for farther distances; click Remove to delete the last one.
4. (Optional) Tick Apply to all locations to reuse these settings everywhere.
5. Click Save.

Until you save, you'll see "Delivery will not be available for this location until you save the changes."

Set fulfilment hours and instructions

Both pickup and delivery let you set, per location:

• Hours — the times customers can place that type of order. Outside these hours, the option isn't available to them.
• Instruction — a short message shown to customers (e.g. "Collect at the side entrance" for pickup, or a delivery note). Enter it and save.

Scheduled orders and customer tracking

• Ordering for later — when placing an order, customers can order now or schedule it for a later time. Scheduled orders show their requested Pickup time or Delivery time on the order so you can have them ready.
• Tracking — after ordering, customers follow their order live on their status screen. For deliveries, add the rider's details to the order so they can track the rider (see "Enter rider details" in Orders). Keeping each order's status current is what updates what the customer sees.