Troubleshooting & FAQ

I can't log in

Double-check your email and password at https://app.tabeet.com/login.
Click Lost password? to reset it if needed.
Make sure you're on an up-to-date browser with a stable connection.
Still stuck? Email info@tabeet.com with the email on your account (never share your password or one-time code).

I didn't get my verification code

When you sign up, Tabeet emails a 4-digit code.

Check your spam/junk folder.
The code expires after a few minutes — once it has, a Resend option appears on the verification screen; click it for a new one.
Make sure you used the correct email. If not, start again with the right one.

Tabeet is free — ₦0, with no setup fees and no monthly fees. You get your branded ordering page, unlimited pickup and delivery orders, online payments and payouts, and your full catalog — all free.

An item isn't showing on my store

Check that the item is:

In stock — not set as out of stock for that location (Catalog → Items → Update stock → Out-of-stock Locations).
Assigned to a category.
Available at the location the customer is ordering from — and within its Catalog Availability schedule, if you use one.

Fix any of these and it reappears on your Ordering Link.

My Ordering Link isn't working / customers can't order

Confirm you've added at least one item and one location.
Make sure Pickup and/or Delivery is turned on, so customers have a way to order.
Re-copy the link from the Ordering Link button and test it yourself.

A customer says delivery isn't available to them

Delivery only works at your selected delivery locations and within your maximum distance. Open Delivery, widen the maximum distance, or add the location if needed.

My KYC was declined

If your business verification comes back Declined, upload a clearer or correct document and submit again from Settings → KYC (accepted: PNG, JPG, JPEG or PDF, up to 30MB). See "Verify your business (KYC)" in Getting started.

I haven't received my payout

Check your Consolidated Earnings and any Withdrawal entry in Transactions.
Confirm your withdrawal method (bank account) is correct and set as Preferred, and that your KYC is approved — both are needed to get paid.
Bank settlements can take some time. If it's still missing after a reasonable period, contact info@tabeet.com.

A customer wants a refund

Tabeet is the platform, not the seller, so refunds follow your own refund policy — handle it with the customer directly. Any refund shows as a Refund entry in your Transactions. A clear, posted refund policy prevents most disputes.

Is Tabeet safe? What about scams?

Tabeet provides the software; each business is independent and customers deal with businesses directly. If a customer believes they were defrauded by a business, they should contact that business and can report it to info@tabeet.com and the relevant authorities. Never ask customers for their card PIN, password or one-time code (OTP).

How do I contact support?

Start a chat on the Tabeet website, open Help in your dashboard (it opens this Help Center), or email info@tabeet.com.